At MAHMUD BD SHOP, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect the following information:

Full name

Mobile/phone number

Email address

Delivery address

District and area information

Order and purchase information

Payment-related information

Device and browser information

IP address and website usage information

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders

Contact you regarding your order

Confirm COD orders

Provide customer support

Process payments

Improve our products and services

Prevent fraud and unauthorized activities

Send promotional offers or marketing messages, where permitted

Improve the performance and security of our website

3. Payment Information

We may offer different payment methods, including Cash on Delivery (COD), bKash, Nagad, Rocket, Upay, card payments, and other supported payment services.

Your payment information may be processed by third-party payment service providers. We do not intentionally store sensitive payment credentials such as your card PIN, CVV, or mobile banking PIN.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

Courier and delivery companies

Payment service providers

Website hosting and technology providers

Customer support services

Fraud prevention and security services

These parties receive only the information necessary to perform their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep you logged in

Remember your preferences

Maintain your shopping cart

Understand how visitors use our website

Improve website performance

Provide relevant advertising and marketing

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete your orders

Provide customer service

Maintain business and transaction records

Comply with applicable legal requirements

Resolve disputes and prevent fraud

When information is no longer necessary, we may securely delete or anonymize it.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of certain information

Withdraw consent where applicable

Opt out of promotional communications

To make a privacy-related request, please contact us using the information provided below.

9. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

MAHMUD BD SHOP

Website: https://mahmudbdshop.com⁠�

Email: mahmudbdshop@gmail.com

Phone: 01912453878

Address: [Your Business Address]