Last Updated: August 29, 2026

At MAHMUD BD SHOP, we aim to deliver your orders safely and as quickly as possible. This Shipping & Delivery Policy explains our delivery process, delivery charges, estimated delivery times, and related terms.

1. DELIVERY SERVICE

We deliver products across Bangladesh through trusted third-party courier and delivery services.

Delivery availability may depend on the customer's location, product availability, courier coverage, and other operational conditions.

2. DELIVERY TIME

Estimated delivery time may vary depending on the customer's location and courier service.

Generally:

- Inside Nilphamari District: Approximately 1–3 business days.

- Outside Nilphamari District: Approximately 2–5 business days.

- Remote or hard-to-reach areas: Delivery may take additional time.

These are estimated delivery times only and are not guaranteed.

Delivery may be delayed due to weather, public holidays, transportation problems, courier issues, strikes, natural disasters, or other circumstances beyond our reasonable control.

3. DELIVERY CHARGES

Delivery charges are calculated based on the customer's delivery location and the total product weight.

For delivery within Nilphamari District:

- Up to 500g: ৳80

- Up to 1kg: ৳100

- Above 1kg: Additional ৳20 for each additional 1kg

For delivery outside Nilphamari District:

- Up to 500g: ৳120

- Up to 1kg: ৳135

- Above 1kg: Additional ৳20 for each additional 1kg

The applicable delivery charge will be shown during the checkout/order process or communicated to the customer before order confirmation.

4. ORDER PROCESSING

After placing an order, our team may contact you to verify the order and delivery information.

Orders are normally processed after successful confirmation.

Processing time may vary depending on product availability, order volume, holidays, or other operational circumstances.

5. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

- Full Name

- Mobile Number

- District

- Delivery Address

- Area/Location

MAHMUD BD SHOP will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible locations and products.

For COD orders, the customer must pay the full order amount, including applicable delivery charges, to the delivery person at the time of receiving the parcel.

Customers should keep the required amount ready to avoid delivery delays.

7. DELIVERY ATTEMPTS

The courier may make one or more delivery attempts depending on its operational policy.

If the customer is unavailable, unreachable, provides an incorrect address, or refuses to receive the parcel, the order may be returned to us.

Additional delivery or re-delivery charges may apply if a customer requests another delivery attempt.

8. ORDER CANCELLATION BEFORE SHIPPING

Customers may request cancellation before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible.

For prepaid orders, any refund will be handled according to our Return & Refund Policy.

9. FAILED DELIVERY

An order may be considered a failed delivery if:

- The customer cannot be reached.

- The delivery address is incorrect or incomplete.

- The customer refuses to receive the parcel.

- The customer is unavailable after reasonable delivery attempts.

- The delivery location is outside the courier's service area.

In such cases, additional charges may apply for re-delivery.

Repeated refusal of confirmed COD orders may result in restrictions on future COD orders.

10. DAMAGED PARCEL

If a parcel appears damaged, opened, or seriously compromised when delivered, customers should immediately notify the delivery person and contact MAHMUD BD SHOP.

Customers are encouraged to take clear photos or videos of the parcel before opening it.

For certain products, an unboxing video may be required to verify damage, missing items, or other delivery-related issues.

11. MISSING OR INCORRECT PRODUCTS

If you receive an incorrect product, missing item, or product that appears to have been damaged before delivery, please contact us as soon as possible.

Please provide:

- Order ID

- Customer name

- Phone number

- Photos/videos of the parcel and product

- Unboxing video, where applicable

Our team will review the issue and take appropriate action according to our Return & Refund Policy.

12. DELIVERY TO REMOTE AREAS

Some remote, rural, or hard-to-reach locations may require additional delivery time or additional charges depending on the courier service.

If any additional charge is required, we will inform the customer before proceeding whenever possible.

13. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains multiple products, we may ship them together or separately depending on product availability, warehouse location, packaging requirements, or courier arrangements.

If separate shipments are required, the customer will be informed when necessary.

14. DELIVERY DELAYS

MAHMUD BD SHOP is not responsible for delays caused by circumstances beyond our reasonable control, including:

- Severe weather

- Natural disasters

- Transportation problems

- Courier service disruptions

- Public holidays

- Strikes or political disruptions

- Technical problems

- Unexpected operational issues

We will make reasonable efforts to assist customers in tracking delayed shipments.

15. ORDER TRACKING

Where tracking information is available, customers may receive tracking details or order status information through our website, SMS, phone, or other available communication channels.

16. DELIVERY ADDRESS CHANGES

Customers should contact us as soon as possible if they need to change their delivery address.

Once an order has been dispatched, changing the delivery address may not be possible or may result in additional delivery charges.

17. DELIVERY CONFIRMATION

An order will generally be considered delivered when the courier confirms successful delivery to the provided recipient or authorized person at the delivery address.

Customers should check the parcel and product according to our applicable Return & Refund Policy.

18. POLICY CHANGES

MAHMUD BD SHOP reserves the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be published on this page with an updated "Last Updated" date.

19. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

MAHMUD BD SHOP

Website: https://mahmudbdshop.com

Email: [Your Business Email]

Phone: [Your Business Phone Number]

Address: [Your Business Address]

By placing an order with MAHMUD BD SHOP, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.